At Ratnafy Agency, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.

1. Who We Are

Ratnafy Agency is a digital solutions company based in Tunisia, offering services in digital marketing, AI tools, branding, and web/mobile development.
Website: [www.ratnafy.com]

2. What Information We Collect

We only collect personal information that you voluntarily provide when you:

  • Fill out a contact or quote request form

  • Subscribe to our newsletter

  • Request a service or information

Collected data includes:

  • Full name

  • Email address

  • Company name / website

  • Phone number

We do not collect or store:

  • Payment information

  • Cookies or tracking data

  • Sensitive personal data

3. Why We Collect Your Data

We use your personal data to:

  • Respond to inquiries and service requests

  • Send you relevant information or follow-up communication

  • Build a professional relationship with you as a client or partner

We do not use your data for automated decision-making or profiling.

4. Data Sharing

Your personal data is not sold or shared with third parties, except in the following cases:

  • To trusted service providers helping us operate the website or manage communications (e.g., email service providers)

  • If legally required (e.g., by court order or regulation)

All partners are bound by confidentiality and data protection obligations.

5. Data Security

We take data protection seriously. Your information is stored securely and access is restricted to authorized team members only.

6. Your Rights

In accordance with GDPR and applicable privacy laws, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

To exercise your rights, contact us at: contact@ratnafy.com

7. Retention Period

We keep your personal data only as long as necessary to fulfill the purposes outlined above or as required by applicable law.

8. Updates to This Policy

We may occasionally update this Privacy Policy. Any changes will be published on this page with a revised date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: contact@ratnafy.com
📍 Address: Ratnafy Agency, Mamia Palace, 81av Habib Bourguiba, Ariana, Tunisia